Calgary & Edmonton Careers
A Great Place To Believe In Your Future

Looking for an exciting and rewarding career? Bromwich & Smith Inc. is one of the fastest growing Licensed Insolvency Trustee firms in Alberta, committed to providing effective and efficient solutions to individuals experiencing financial burden. With locations in major urban centres across Alberta, Bromwich & Smith Inc. is a leading edge firm with aspirations to be nationally recognized as the leader for people needing debt relief.

At Bromwich & Smith Inc., 'Believing in Your Future' is much more than a slogan, it's a statement of our core corporate beliefs and culture. We take great pride in helping people all across Alberta take control of their debt and start believing in their future again.

If you are a caring individual who wants to play an active role in changing peoples lives for the better, who holds trust and accountability as must have character traits, and if you thrive in a diverse environment where contribution from all team members is expected, then we may have a career for you. We strongly believe that if you are the right candidate, you will excel both personally and professionally in a career with Bromwich & Smith Inc.

Current Alberta Career Listings


LICENSED INSOLVENCY TRUSTEE
Location: Calgary, Alberta

Position Summary

Bromwich & Smith Inc. is currently seeking a Licensed Insolvency Trustee to join the Debtor Support group in our NE Sunridge, Calgary operations. Working in collaboration with the Manager, Debtor Support, the Trustee will provide timely, compassionate and expert debt solution advice and services to individuals experiencing financial burden. .

The primary objective of the Trustee, Debtor Support is to provide high level of service, expertise and professional advice to debtors and other stakeholders, and to further propagate the Bromwich & Smith ethic. The promotion of financial literacy and the empowerment of debtors is, of course, a major component of this objective, so the ability to communicate efficiently, effectively and compassionately through all mediums is paramount for this position.

Personal Attributes

- Approachable, personable and solutions focused
- Flexible and adaptable to change
- Future focused and willing to challenge convention
- High sense of trust and duty to colleagues
- A team player and a team builder
- Calm under pressure and able to make decisions on limited information
- Comfortable in a fast paced and changing environment
- Process driven and principle focused
- Able to excel in public speaking engagements
- Models behaviour that is aligned with the values of Bromwich & Smith Inc.


Knowledge & Skills

- Licensed as Bankruptcy Trustee
- Excellent oral and written skills
- Excellent computer skills
- Self motivated
- Ability and willingness to travel
- Willingness to work flexible schedules

 
The Following Skills Will Be Considered An Asset

 - Multilingual
-
Knowledge of the Ascend computer program
-
Registered as an Insolvency Counselor with the OSB
-
A recent recipient of a Trustee in Bankruptcy License

Core Competencies
- Integrity, Ethics & Honesty
- Service oriented
- Relationship builder

- Adaptable
- Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- VP, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

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Community Engagement Partner

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking a Community Engagement Partner to join the Marketing Team in our Calgary office. Working in collaboration with the Vice President, Marketing, the Community Engagement Partner will be a key brand ambassador for building relationships both online and off. As a qualified Credit Counselor, s/he will design and develop technical content for marketing and media as it pertains to financial literacy, insolvency and related fields.


KEY ACCOUNTABILITIES INCLUDE

• Media Spokesperson
   • Manage media inquiries;
   • Engage media and be the spokesperson on behalf of the organization;
   • Execute media and/or social media strategies under the guidance of Vice President, Marketing;
   • Be the financial technical brand ambassador;
• Business to Business Development (B2B) & Community Outreach 
   • Relationship management of key current partnerships;
   • Identifying and developing new strategic partnerships ;
   • Manage Bromwich & Smith Inc.’s message, brand, and work towards building sustainable relationships;
   • Engage in community; build outreach initiatives and opportunities for sponsorships to further the brand and messaging of Bromwich & Smith Inc.;
• Content Creator & Educator 
   • Develop, advise, and manage online content posted by Bromwich & Smith Inc. for the website, print materials, web portal, webinars and tools to assist those in difficult financial situations
   • Work with other departments regarding content posted by Bromwich & Smith Inc. on various social media sites in accordance with firm’s brand and messaging.
   • Design and deliver message of normalizing debt through different platforms such building training opportunities, webinars, presentations, representing at conferences, events
• Personal Accountability 
   • Meet or exceed all performance-related KPIs
   • Ensure all requirements are met as it pertains to organizational policies and procedures
   • Model behavior that is aligned with Bromwich & Smith Inc.’s values

 

KNOWLEDGE & SKILLS

Must Have:

• Post-secondary diploma or degree; post-secondary education in a related field is an asset;
• Certified Credit Counselor or Insolvency Counselor is a must; • Experience in building media content, working with media is a must; • Knowledge and experience in online content management is a must; • 3 or more years of relevant work experience in a related field; • Knowledge of adult learning principles or a qualified Adult Educator will be strongly preferred;
• Strong computer literacy including intermediate to advanced skills in Microsoft Outlook, Word & Excel;
• Work experience in the personal insolvency or related field;
• Sound knowledge of the insolvency software or an industry specific software is preferred

 

Job Specific Competencies:

 

• Critical thinking to assess situations that requires higher level intervention;
• Strong analytical skills when addressing situations to determine appropriate solution or outcome;
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
• Superior Customer Service skills when dealing with internal and external stakeholders;
• Works collaboratively with team members and others;
• Operates with high attention to detail to meet or exceed team goals;
• Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
• Continuous learner

 
Core Competencies

• Integrity, Ethics & Honesty
• Service oriented
• Relationship builder

• Adaptable
• Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- VP, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings


Manager Insolvency Solutions

Location: Calgary, Alberta

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking a Manager, Insolvency Solutions to lead a large team of Insolvency Specialists, Consultants & Trustees in Calgary. Reporting to the VP, Insolvency Services and as a member of the Insolvency Service group, the Manager will serve as a strategic partner in furthering organizational goals and mission by developing a highly efficient and effective team. The Manager will be a strong people leader with focus on superior technical and customer service quality. Utilize data to determine productivity to targets and measure performance towards established KPIs. Working closely with its team members, the Manager, Insolvency Solutions will provide coaching and guidance, keeping direction and focus on the business strategy. The Manager will ensure the team provides support & solutions to debtors in a timely, compassionate and expert manner.


KEY ACCOUNTABILITIES INCLUDE

• Strategic Thinker
   • Support current key performance indicators (KPIs), develop new KPIs as needed, to support business objectives for an efficient & performing contact center;
   • Highly articulate in managing internal and external key stakeholder relationships
  • Data driven and a strategic thinker to navigate through tremendous change and evolving business direction and execute on an aggressive business plan;
  • Proactive in observing departmental progress, managing risk while ensuring key stakeholders are kept informed about progress and expected outcomes;
 • People Management
   Develop and lead a high performing team by building key individual & team performance targets and metrics to support overall departmental and organizational objectives;
  • Based on service quality scorecards, define objective performance criteria for each specialization and ensure staff are provided with necessary learning opportunities to meet job requirements;
  • Guide Team Leader(s) to monitor, maintain and enhance the activities of team members to ensure debtors & bankrupts receive consistent and superior customer service;
  • Mentor and coach staff to ensure they have the tools and skills to succeed in their job;  Provide constructive on-the-job feedback;
  • Foster a collaborative and team-oriented work environment;  Establish a respectful team environment;
  • Demonstrate superior conflict resolution skills;
  • Lead and model behavior that is aligned with Bromwich & Smith Inc.’s values
• Team Learning & Development 
  • Under the guidance of VP, Insolvency Solutions and working in collaboration with Manager, Insolvency Administration ensure staff training and learning opportunities support the end-to-end service model;
  • Through data based approach, assess staff needs and skills gap to strategize learning opportunities and to foster a culture of continuous learning and development of Subject Matter Experts (SMEs);
  • Working in collaboration with the Team Lead(s) Insolvency Solutions, identify performance gaps and develop Performance Improvement Plans to effectively manage performance
  • In collaboration with the Team Leader(s) & Learning & Development Specialist, Insolvency Solutions, develop a yearly learning calendar; • Operational Excellence 
  • Review KPI standings and process to ensure high quality customer care, efficiency and file transfer rates;
  • Identify non-customer value added activities, and determine process improvements to further enhance debtor experience while ensuring organizational objectives and statutory requirements are met;
  • Actively lead and participate in process improvement initiatives;

 

KNOWLEDGE & SKILLS:

Must Have:

• Post-secondary diploma or degree; post-secondary education in a related field is an asset;

• 5 or more years of team leadership work experience in insolvency, credit counselling, banking, legal or administration;

• 5 or more years of supervisory experience in a contact center setting; • Ability to think outside the box, thrive on new challenges;

• Strong computer literacy including intermediate to advanced skills in Microsoft Outlook, Word & Excel;

• Work experience in the personal insolvency field strongly preferred; • Work experience in a contact center setting is an asset

 

Job Specific Competencies:

 

• Critical thinking to assess situations that requires higher level intervention;
• Strong analytical skills when addressing situations to determine appropriate solution or outcome;
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
• Superior Customer Service skills when dealing with internal and external stakeholders;
• Works collaboratively with team members and others;
• Operates with high attention to detail to meet or exceed team goals;
• Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
• Continuous learner

 
Core Competencies

• Integrity, Ethics & Honesty
• Service oriented
• Relationship builder

• Adaptable
• Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- VP, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings

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