Calgary & Edmonton Careers
A Great Place To Believe In Your Future

Looking for an exciting and rewarding career? Bromwich & Smith Inc. is one of the fastest growing Licensed Insolvency Trustee firms in Alberta, committed to providing effective and efficient solutions to individuals experiencing financial burden. With locations in major urban centres across Alberta, Bromwich & Smith Inc. is a leading edge firm with aspirations to be nationally recognized as the leader for people needing debt relief.

At Bromwich & Smith Inc., 'Believing in Your Future' is much more than a slogan, it's a statement of our core corporate beliefs and culture. We take great pride in helping people all across Alberta take control of their debt and start believing in their future again.

If you are a caring individual who wants to play an active role in changing peoples lives for the better, who holds trust and accountability as must have character traits, and if you thrive in a diverse environment where contribution from all team members is expected, then we may have a career for you. We strongly believe that if you are the right candidate, you will excel both personally and professionally in a career with Bromwich & Smith Inc.

Current Alberta Career Listings


LICENSED INSOLVENCY TRUSTEE
Location: Calgary, Alberta

Position Summary

Bromwich & Smith Inc. is currently seeking a Licensed Insolvency Trustee to join the Debtor Support group in our NE Sunridge, Calgary operations. Working in collaboration with the Manager, Debtor Support, the Trustee will provide timely, compassionate and expert debt solution advice and services to individuals experiencing financial burden. .

The primary objective of the Trustee, Debtor Support is to provide high level of service, expertise and professional advice to debtors and other stakeholders, and to further propagate the Bromwich & Smith ethic. The promotion of financial literacy and the empowerment of debtors is, of course, a major component of this objective, so the ability to communicate efficiently, effectively and compassionately through all mediums is paramount for this position.

Personal Attributes

- Approachable, personable and solutions focused
- Flexible and adaptable to change
- Future focused and willing to challenge convention
- High sense of trust and duty to colleagues
- A team player and a team builder
- Calm under pressure and able to make decisions on limited information
- Comfortable in a fast paced and changing environment
- Process driven and principle focused
- Able to excel in public speaking engagements
- Models behaviour that is aligned with the values of Bromwich & Smith Inc.


Knowledge & Skills

- Licensed as Bankruptcy Trustee
- Excellent oral and written skills
- Excellent computer skills
- Self motivated
- Ability and willingness to travel
- Willingness to work flexible schedules

 
The Following Skills Will Be Considered An Asset

 - Multilingual
-
Knowledge of the Ascend computer program
-
Registered as an Insolvency Counselor with the OSB
-
A recent recipient of a Trustee in Bankruptcy License

Core Competencies
- Integrity, Ethics & Honesty
- Service oriented
- Relationship builder

- Adaptable
- Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- Manager, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings


Intake Support Specialist
Location: Calgary, Alberta

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking an Intake Support Specialist to join the Debtor Support group in NE, Calgary. Working in collaboration with the Manager, Team Leader and the Debtor Support Trustee, the Specialist will provide ongoing support to debtors in a timely, compassionate and expert manner.

This challenging and rewarding position allows the successful candidate to be part of an
effective team built around utilizing best technology and customer service protocols. You will be provided great training and ongoing support and be rewarded for your efforts in assisting our clients to find the right solution for their current financial difficulties.

The ideal candidate is passionate about customer service and support, leading change, driving
results and seeing the positive impact of one’s efforts. All of this focused toward the primary goal of normalizing the conversation of debt within the community and helping an ever greater number of Albertans find the right solution with the help of Bromwich & Smith.


KEY ACCOUNTABILITIES INCLUDE

Intake
-Respond to and initiate telephone and/or email contact with potential clients
-Lead potential clients through the initial contact process, accurately recording all captured detail into our operating system

Customer Service
-Provide quality customer service and product knowledge
-Use consistent and creative follow-up with potential clients
-Develop community relationships for referral opportunities/resources
-Provide customer feedback and input on programs
-Complete all other tasks assigned.


Team work

-Work in collaboration with the Restructuring Consultants
-Working with the Training Specialist
-Team Lead and other team members

Personal Accountability
-Meet or exceed all performance-related KPIs
-Ensure all legislative requirements are met as it pertains to Bankruptcy and Insolvency Act and other legislations
-Model behavior that is aligned with Bromwich & Smith Inc.’s values


KNOWLEDGE & SKILLS
Must have:

-Experience in a business environment with good tenure in previous work history
-Outstanding customer service
-Proven sales or target-based performance
-Understand the importance of team work and collaboration
-Demonstrated attention to detail is essential
-Self-directed personality is essential
-Flexibility in working weekend and evening hours to meet client needs
-Creative, outgoing and energetic personality
-Must have empathy for the needs of those less fortunate
-Computer literacy is imperative
-A strong knowledge of Microsoft Office Suite and internet applications is also required along with a strong aptitude for learning new computer programs
-Considered candidates must complete a screening process which will include a Personality Profile and a criminal record check
-Post-secondary diploma or degree; post-secondary education in a related field is an asset
-2 or more years of relevant work experience in insolvency, credit counselling, finance, banking legal or administration

Nice to have:
-Work experience in the personal insolvency field
-Completion of or working towards Insolvency Counsellor’s Qualification Course strongly preferred
-Thorough understanding of relevant legislation such as Bankruptcy & Insolvency Act and other
-Working knowledge of an insolvency software or industry specific software is preferred

Job Specific Competencies:
-Critical thinking to assess situations that requires higher level intervention;
-Strong analytical skills when addressing situations to determine appropriate solution or outcome;
-Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
-Superior Customer Service skills when dealing with internal and external stakeholders;
-Works collaboratively with team members and others;
-Operates with high attention to detail to meet or exceed team goals;
-Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
-Continuous learner

 
Core Competencies
- Integrity, Ethics & Honesty
- Service oriented
- Relationship builder

- Adaptable
- Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- Manager, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings


Insolvency Administration Specialist - Reviews
Location: Calgary, Alberta

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking an Insolvency Administration Specialist- Reviews to join the Insolvency Administration group in Downtown, Calgary. Working in collaboration with the Manager, Insolvency Administration, the Team Leader and Licensed Insolvency Trustee, the Insolvency Administration Specialist will provide ongoing support to debtors in a timely, compassionate and expert manner.


KEY ACCOUNTABILITIES INCLUDE

File Review and Administration

• Review bankruptcy files at the legislated time periods and prepare Section 170 reports as per the Bankruptcy and Insolvency Act (BIA) for the Licensed Insolvency Trustee’s review and signature.
• Review completion of the Bankrupt’s duties, conduct and surplus income to determine discharge or opposition.
• Prepare reports as per the legislated requirements and ensure all stakeholders are communicated within mandated timelines and as per Bromwich & Smith Inc.’s guidelines.
• Provides timely follow up to relevant stakeholders on report and recommendations received from the regulator.
• Ensure all legislative requirements are met as it pertains to Bankruptcy and Insolvency Act.
• Working with other functional areas within the Insolvency Administration team, ensure interdependences are effectively managed with the goal of a better outcome for the stakeholders.
• Mediate situations and work in a compassionate manner.

• Delivers quality and timely general administration service on a daily and weekly basis.

• Schedules required tasks in an operationally structured environment.  Works within a team setting (independently and collaboratively).

 Exercises judgment to identify, diagnose and recommend solutions within the context of established rules and procedures.

• Applies technical-specialist knowledge and experience (expertise) on a number of aspects.

• Uses specific guidelines to make decisions and seeks Team Lead input when dealing with complex situations.

• Strong detail and accuracy orientation.

• Model behavior that’s aligned with the values of Bromwich & Smith Inc.

 

KNOWLEDGE & SKILLS

Must Have:

 Post-secondary diploma or degree; post-secondary education in a related field is an asset.
• 2 or more years of relevant work experience in insolvency.
• Strong computer literacy including intermediate to advanced skills in Microsoft Outlook, Word & Excel and relevant tax filing software

Nice To Have:

• Work experience in the personal insolvency field.

• Completion of or working towards Insolvency Administrator and/or Registered Insolvency Counselor’s Qualification Course preferred

• Thorough understanding of relevant legislation such as Bankruptcy & Insolvency Act and other relevant acts and regulations

• Working knowledge of Ascend or industry specific software is preferred

 


Job Specific Competencies:

• Critical thinking to assess situations that requires higher level intervention;
• Strong analytical skills when addressing situations to determine appropriate solution or outcome;
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
• Superior Customer Service skills when dealing with internal and external stakeholders;
• Works collaboratively with team members and others;
• Operates with high attention to detail to meet or exceed team goals;
• Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
• Continuous learner

 
Core Competencies

• Integrity, Ethics & Honesty
• Service oriented
• Relationship builder

• Adaptable
• Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- Manager, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings


Insolvency Administration Specialist - Taxes
Location: Calgary, Alberta

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking an Insolvency Administration Specialist- Taxes to join the Insolvency Administration group in Downtown, Calgary. Working in collaboration with the Manager, Insolvency Administration, the Team Leader and Licensed Insolvency Trustee, the Insolvency Administration Specialist will provide ongoing support to debtors in a timely, compassionate and expert manner.


KEY ACCOUNTABILITIES INCLUDE

• Serve as a conduit between the bankrupt(s) and Canadian Revenue Agency (CRA) to administer taxes on behalf of the bankrupt(s).

• Review all aspects of efficiency and automation for filing prior and post-tax returns in a time sensitive manner.
• Follow up with relevant stakeholders (including CRA, bankrupts, etc.) to verify information.
• Ensure all legislative requirements are met as it pertains to Bankruptcy and Insolvency Act.

• As an expert, analyze situations that require intervention, information gathering and or involving other experts.

• Provide efficient advice and possible solutions to bankrupts as it pertains to administration and processing of taxes.

• Mediate situations and work with bankrupts in a compassionate manner.

• Prepare documentation and update the insolvency software in a timely manner to ensure diligence and consistency.

• Model behavior that’s aligned with the values of Bromwich & Smith Inc.

 

KNOWLEDGE & SKILLS

Must Have:

 Post-secondary diploma or degree; post-secondary education in a related field is an asset.
• 2 or more years of relevant work experience in a large personal income tax filing environment.
• Strong computer literacy including intermediate to advanced skills in Microsoft Outlook, Word & Excel and relevant tax filing software

Nice To Have:

• Work experience in the personal insolvency field.

• Completion of or working towards Insolvency Administrator and/or Registered Insolvency Counselor’s Qualification Course preferred

• Thorough understanding of relevant legislation such as Bankruptcy & Insolvency Act and other relevant acts and regulations

• Working knowledge of Ascend or industry specific software is preferred

 


Job Specific Competencies:

• Critical thinking to assess situations that requires higher level intervention;
• Strong analytical skills when addressing situations to determine appropriate solution or outcome;
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
• Superior Customer Service skills when dealing with internal and external stakeholders;
• Works collaboratively with team members and others;
• Operates with high attention to detail to meet or exceed team goals;
• Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
• Continuous learner

 
Core Competencies

• Integrity, Ethics & Honesty
• Service oriented
• Relationship builder

• Adaptable
• Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- Manager, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings


Insolvency Administration Specialist - Assets
Location: Calgary, Alberta

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking an Insolvency Administration Specialist - Assets to join the Insolvency Administration group in Downtown, Calgary. Working in collaboration with the Manager, Insolvency Administration, the Team Leader and Licensed Insolvency Trustee, the Insolvency Administration Specialist will provide ongoing support to debtors in a timely, compassionate and expert manner.


KEY ACCOUNTABILITIES INCLUDE

• Initial review of Assets ensuring accurate value of Assets has been determined on Bankruptcy files to include value searches utilizing other external source search engines.
• Follow-up with relevant stakeholders (including bankrupts, auction houses, realtors, etc.) to verify information and validate asset value.
• As an expert, provide efficient advice and possible solutions to bankrupt.
• Mediate situations and work with bankrupts on the agreed upon solution.
• Work closely with Insolvency Administration Trustee on Realizing on Assets in Bankruptcy files.
• Register on Title of Real Property, Insuring homes, and all other necessary measures.
• Prepare documentation and update insolvency software in a timely manner to ensure diligence and consistency.
• Ensure all legislative requirements are met as it pertains to Bankruptcy and Insolvency Act and other legislations.

• Model behavior that is aligned with Bromwich & Smith Inc.’s values

 

KNOWLEDGE & SKILLS

Must Have:

 Post-secondary diploma or degree; post-secondary education in a related field is an asset.
• 2 or more years of relevant work experience in insolvency, credit counselling, banking legal or administration.
• Strong computer literacy including intermediate to advanced skills in Microsoft Outlook, Word & Excel.

Nice To Have:

• Work experience in the personal insolvency field.

• Completion of or working towards Insolvency Administrator and/or Registered Insolvency Counselor’s Qualification Course preferred

• Thorough understanding of relevant legislation such as Bankruptcy & Insolvency Act and other relevant acts and regulations

• Working knowledge of Ascend or industry specific software is preferred

 


Job Specific Competencies:

• Critical thinking to assess situations that requires higher level intervention;
• Strong analytical skills when addressing situations to determine appropriate solution or outcome;
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
• Superior Customer Service skills when dealing with internal and external stakeholders;
• Works collaboratively with team members and others;
• Operates with high attention to detail to meet or exceed team goals;
• Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
• Continuous learner

 
Core Competencies

• Integrity, Ethics & Honesty
• Service oriented
• Relationship builder

• Adaptable
• Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- Manager, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings


Community Engagement Partner

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking a Community Engagement Partner to join the Marketing Team in our Calgary office. Working in collaboration with the Vice President, Marketing, the Community Engagement Partner will be a key brand ambassador for building relationships both online and off. As a qualified Credit Counselor, s/he will design and develop technical content for marketing and media as it pertains to financial literacy, insolvency and related fields.


KEY ACCOUNTABILITIES INCLUDE

• Media Spokesperson
   • Manage media inquiries;
   • Engage media and be the spokesperson on behalf of the organization;
   • Execute media and/or social media strategies under the guidance of Vice President, Marketing;
   • Be the financial technical brand ambassador;
• Business to Business Development (B2B) & Community Outreach 
   • Relationship management of key current partnerships;
   • Identifying and developing new strategic partnerships ;
   • Manage Bromwich & Smith Inc.’s message, brand, and work towards building sustainable relationships;
   • Engage in community; build outreach initiatives and opportunities for sponsorships to further the brand and messaging of Bromwich & Smith Inc.;
• Content Creator & Educator 
   • Develop, advise, and manage online content posted by Bromwich & Smith Inc. for the website, print materials, web portal, webinars and tools to assist those in difficult financial situations
   • Work with other departments regarding content posted by Bromwich & Smith Inc. on various social media sites in accordance with firm’s brand and messaging.
   • Design and deliver message of normalizing debt through different platforms such building training opportunities, webinars, presentations, representing at conferences, events
• Personal Accountability 
   • Meet or exceed all performance-related KPIs
   • Ensure all requirements are met as it pertains to organizational policies and procedures
   • Model behavior that is aligned with Bromwich & Smith Inc.’s values

 

KNOWLEDGE & SKILLS

Must Have:

• Post-secondary diploma or degree; post-secondary education in a related field is an asset;
• Certified Credit Counselor or Insolvency Counselor is a must; • Experience in building media content, working with media is a must; • Knowledge and experience in online content management is a must; • 3 or more years of relevant work experience in a related field; • Knowledge of adult learning principles or a qualified Adult Educator will be strongly preferred;
• Strong computer literacy including intermediate to advanced skills in Microsoft Outlook, Word & Excel;
• Work experience in the personal insolvency or related field;
• Sound knowledge of the insolvency software or an industry specific software is preferred

 

Job Specific Competencies:

 

• Critical thinking to assess situations that requires higher level intervention;
• Strong analytical skills when addressing situations to determine appropriate solution or outcome;
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
• Superior Customer Service skills when dealing with internal and external stakeholders;
• Works collaboratively with team members and others;
• Operates with high attention to detail to meet or exceed team goals;
• Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
• Continuous learner

 
Core Competencies

• Integrity, Ethics & Honesty
• Service oriented
• Relationship builder

• Adaptable
• Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- Manager, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings


Manager Insolvency Solutions

Location: Calgary, Alberta

POSITION SUMMARY

Bromwich & Smith Inc. is currently seeking a Manager, Insolvency Solutions to lead a large team of Insolvency Specialists, Consultants & Trustees in Calgary. Reporting to the VP, Insolvency Services and as a member of the Insolvency Service group, the Manager will serve as a strategic partner in furthering organizational goals and mission by developing a highly efficient and effective team. The Manager will be a strong people leader with focus on superior technical and customer service quality. Utilize data to determine productivity to targets and measure performance towards established KPIs. Working closely with its team members, the Manager, Insolvency Solutions will provide coaching and guidance, keeping direction and focus on the business strategy. The Manager will ensure the team provides support & solutions to debtors in a timely, compassionate and expert manner.


KEY ACCOUNTABILITIES INCLUDE

• Strategic Thinker
   • Support current key performance indicators (KPIs), develop new KPIs as needed, to support business objectives for an efficient & performing contact center;
   • Highly articulate in managing internal and external key stakeholder relationships
  • Data driven and a strategic thinker to navigate through tremendous change and evolving business direction and execute on an aggressive business plan;
  • Proactive in observing departmental progress, managing risk while ensuring key stakeholders are kept informed about progress and expected outcomes;
 • People Management
   Develop and lead a high performing team by building key individual & team performance targets and metrics to support overall departmental and organizational objectives;
  • Based on service quality scorecards, define objective performance criteria for each specialization and ensure staff are provided with necessary learning opportunities to meet job requirements;
  • Guide Team Leader(s) to monitor, maintain and enhance the activities of team members to ensure debtors & bankrupts receive consistent and superior customer service;
  • Mentor and coach staff to ensure they have the tools and skills to succeed in their job;  Provide constructive on-the-job feedback;
  • Foster a collaborative and team-oriented work environment;  Establish a respectful team environment;
  • Demonstrate superior conflict resolution skills;
  • Lead and model behavior that is aligned with Bromwich & Smith Inc.’s values
• Team Learning & Development 
  • Under the guidance of VP, Insolvency Solutions and working in collaboration with Manager, Insolvency Administration ensure staff training and learning opportunities support the end-to-end service model;
  • Through data based approach, assess staff needs and skills gap to strategize learning opportunities and to foster a culture of continuous learning and development of Subject Matter Experts (SMEs);
  • Working in collaboration with the Team Lead(s) Insolvency Solutions, identify performance gaps and develop Performance Improvement Plans to effectively manage performance
  • In collaboration with the Team Leader(s) & Learning & Development Specialist, Insolvency Solutions, develop a yearly learning calendar; • Operational Excellence 
  • Review KPI standings and process to ensure high quality customer care, efficiency and file transfer rates;
  • Identify non-customer value added activities, and determine process improvements to further enhance debtor experience while ensuring organizational objectives and statutory requirements are met;
  • Actively lead and participate in process improvement initiatives;

 

KNOWLEDGE & SKILLS:

Must Have:

• Post-secondary diploma or degree; post-secondary education in a related field is an asset;

• 5 or more years of team leadership work experience in insolvency, credit counselling, banking, legal or administration;

• 5 or more years of supervisory experience in a contact center setting; • Ability to think outside the box, thrive on new challenges;

• Strong computer literacy including intermediate to advanced skills in Microsoft Outlook, Word & Excel;

• Work experience in the personal insolvency field strongly preferred; • Work experience in a contact center setting is an asset

 

Job Specific Competencies:

 

• Critical thinking to assess situations that requires higher level intervention;
• Strong analytical skills when addressing situations to determine appropriate solution or outcome;
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
• Superior Customer Service skills when dealing with internal and external stakeholders;
• Works collaboratively with team members and others;
• Operates with high attention to detail to meet or exceed team goals;
• Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
• Continuous learner

 
Core Competencies

• Integrity, Ethics & Honesty
• Service oriented
• Relationship builder

• Adaptable
• Accountable


To apply, please send your interest (preferably your updated resume and a brief cover letter) outlining why you would be the ideal candidate for the job to:


Leena Verma- Manager, Human Resources
Email: lverma@solvingdebt.ca
Direct Line- 587.393.0875


Only those selected for an interview will be contacted, we thank all applicants for their interest in Bromwich & Smith Inc

Job Type: Permanent, Full-time

Return to Career Listings

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